Community Satisfaction Survey

Have your say on Council's services, facilities and programs through a Community Satisfaction Survey.

Background

Yass Valley Council is inviting residents to share their feedback on the services, facilities and programs it provides through a Community Satisfaction Survey running from Thursday 21 September to Thursday 1 October 2026.

The survey will be conducted by independent market research agency, Taverner Research. The results will help Council better understand community satisfaction with its services, facilities, infrastructure and programs, as well as whether residents believe they provide value for money.

Previous community satisfaction surveys were undertaken in 2013 and 2024. These are available in the Related Documents section of this page.

How to provide your feedback

Council encourages all residents to participate in the survey to help shape the future delivery of Council Services and assess its performance across a range of measures.

As part of the survey, independent market research agency, Taverner Research, will conduct the survey and phone a random selection of about 400 residents over the age of 18 years during the survey period.

Taverner Research interviewers will always identify themselves at the beginning of the call. They will never ask for financial information, bank details or any other information that could identify individuals. All responses will remain confidential.

The researchers will ask for demographic information to support analysis of the results across ages, living arrangements and localities.

Phone calls will be carried out between 3:00pm and 8:00pm weekdays.

Residents can also have their say by completing an online survey, regardless of whether they participate in the phone survey.

The survey takes about 15 minutes to complete.

To complete the online survey, please visit: Community Satisfaction Survey

Please submit your feedback by Thursday 1 October 2026